Application Form CLOSED
The ex-gratia payment due to the prolonged power outages between July 17th and 27th, 2023, caused by the unprecedented heatwave shall be based on the average monthly electricity consumption from June, July, and August 2022 as a basis of the account suffering the outage. The payment will reflect the total cumulative duration of outages experienced during the heatwave period. The maximum ex-gratia payment per non-residential ARMS account is capped at Euro 10,000.
| Total power interruption duration (July 17th-27th, 2023) | One-time payment (percentage of your average monthly consumption of June-July-August 2022) |
|---|---|
| from 6 up to 8 hours | 100% |
| more than 8 and up to 12 hours | 120% |
| more than 12 and up to 24 hours | 140% |
| more than 24 and up to 36 hours | 160% |
| more than 36 and up to 48 hours | 180% |
| more than 48 hours | 200% |
Example: For an account suffering a cumulative outage of 11hrs and having a monthly average electricity bill for the months of June-July-August 2022 of Euro200, the compensation would be of Euro200 x 120%.